Can't please them all

One of the things I do during house inspections is check for wood-destroying insects in the attic. It’s just a quick look to make sure there’s nothing going on — a routine check needed for that part of the home insurance.

Sometimes, it’s not possible to do it. The entrance might be too high up, or there simply isn’t enough room. In those cases, the insurance still gets approved. No questions asked.

Last week, I had one of those situations. It wasn’t possible to do a proper attic check, and I explained that to the homeowner. I also reassured him that it doesn’t matter — his home insurance would still be fully valid, no exceptions.

Today, I got a negative user survey response (I honestly don’t think that’s ever happened before) from that same client. He felt I didn’t check the attic thoroughly enough — even though I clearly explained that everything was in order, no action needed, all good, green light, thumbs up, no worries.

Still, not satisfied. Can’t please them all…

Anyway, that’s my little ramble for today.