Clarity over chaos

This day started out with a bit of a challenge…

The first client I visited had a (false) preconception about why I was there. I tried to explain, but she wouldn’t have it.

Luckily, I’ve learned the value of a firm no. So I told her — it’s either my way or no way at all. I wouldn’t say we got into an argument, but we came pretty close.

Anyway, I eventually got the chance to do what I was actually there to do.

Afterwards, she explained that she’d had a previous bad experience with someone from my company. She also mentioned that she’d been misinformed by the people who book my jobs — both about the reason for my visit and what I was supposed to do.

Miscommunication. Misunderstandings. Misery.

But once those were cleared up, so were the problems. Not like we joined in a hug and became best friends, but at least we ended on a smile. All good.

Clear communication is key — whether it’s about a house inspection, signing up for a service, or just trying to find the ‘delete account’ button.

Clarity equals quality.