Why I remember you

I’ve conducted over 6,000 home inspections.

That’s taken me to countless places — and brought me face-to-face with even more people.

Each inspection is unique, not just because of the property, but because of the people I meet along the way.

Every now and then, I come across a customer I’ve met before.

With around a thousand visits a year, it’s not always easy to remember every face or every name.

But there are moments that stick.

The power of first impressions

When I do remember someone, it usually comes down to one thing: the first impressions.

And it tends to fall into one of two categories:

• Positive
• Negative

Two very different energies — but both leave a mark. Both have the same power to be remembered.

A good first impression doesn’t require more effort than a bad one. The difference lies in the intention behind it.

Two options. Same impact. Same investment.

At the end of the day, it’s our choice. Every interaction is a chance to make someone’s day — or make them dread the next one.

So the question is:

What do you choose?